Service and Maintenance
American Digital Security understands how important surveillance systems are to our customers’ day-to-day business success. Prompt attention to your service and maintenance requests can make the difference between a day well-spent and a day wasted.
Technical Assistance Center (TAC)
In order to provide reliable technology assurance, ADS developed a centrally-located, state-of-the-art Technical Assistance Center (TAC) within our Liberty corporate headquarters. The TAC functions as a central network “hub” for our remote assistance centers in each regional office.
The TAC is available 24 hours a day, seven days a week, 365 days a year.
TAC Customer Care Representatives
TAC Customer Care Representatives answer incoming requests for service, document the requests, dispatch the appropriate Service Technician or Engineer, and track the service ticket through the entire service process.
On-Site AV Tech
Service Technicians and Project Engineers may be sent from a combination of either ADS’s local offices or from our corporate location, depending upon the nature of the service requested.