Maintenance

Maintenance

The Customer Care Plan is the designation given to our maintenance and service agreement. We offer three levels of service: Standard, Platinum, and Elite.

Standard is the level given with all ADS sales, in and out of warranty. It describes our basic service.

Platinum is the first paid level of service. Most notably, it encompasses a guaranteed response time as well as other discounts and perks.

Elite is the highest paid level of service. It guarantees our quickest response time as well as other discounts and perks.

Plan Descriptions:

 

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Liberty 816-415-4237

Wichita 316.867.1716

Our Process

Service Standard Platinum Elite
Preventive maintenance Standard hourly rate Included Included

 

System health monitoring Standard rates apply 15% off Included
Emergency service request Standard hourly labor emergency rate 15% off standard hourly emergency labor rate 25% off standard hourly emergency labor rate
Emergency response time Dependent on current availability 1 business day 4 hours prior to 1:00 pm, next business day after 1:00 pm
Regular service request Standard hourly labor rate included Included

 

Regular service response Per availability 2-3 business days 1-2 business days
Discount on equipment not covered No discount 15% off list 25% off list
Phone/email support

 

Included Included Included

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